Shipping Information

Processing Time

Once your order is placed, please allow 1-3 business days for it to be processed and prepared for shipment. You will receive a tracking number by email once your order has shipped.

 

Delivery Timeframes

Delivery estimates are from the date your order ships, not the date it is placed. Timeframes vary depending on your location and are estimates only — they are not guarantees.

 

Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive this email.

 

Delays

Once your order leaves our facility, delivery timelines are in the hands of the carrier. We are not responsible for delays caused by weather, carrier volume, customs processing, or any other circumstances outside our control. If your tracking shows no movement for 10 or more business days, please contact us and we will look into it.

 

Lost or Stolen Packages

If your tracking shows your order as delivered but you have not received it, please first check with neighbors and around your property. If you still cannot locate it, contact us and we will do our best to assist you.

 

Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout.

 

Customs and Duties

For international orders, customs fees, import duties, and taxes may apply upon delivery. These charges are the sole responsibility of the customer and are outside our control.

Have Questions?

Reach us at support@whimlo.com. We respond within 2 business days.