Returns & Refunds Policy

Our Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may request a return within 14 days of delivery for a full refund.

 

How to Request a Return

To start a return, contact us at support@whimlo.com within 14 days of your delivery date. Include your order number and a brief description of the issue. We will respond within 2 business days with next steps.

 

Conditions

To be eligible for a return, items must be unused and in their original packaging. We reserve the right to deny a refund if the product shows signs of use or damage caused by the customer.

 

Refunds

Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

 

Order Cancellations

Cancellations are only accepted within 24 hours of purchase. To cancel within this window, email support@whimlo.com with your order number and "CANCELLATION REQUEST" in the subject line.

 

Lost or Undelivered Orders

If your order hasn't arrived within the estimated delivery window and tracking shows no movement for 10 or more business days, contact us at support@whimlo.com and we will investigate and resolve it.

 

Have questions?

Reach us at support@whimlo.com. We respond within 2 business days.